Telecommunications
COE Advisory
A 140-year-old telecom giant, had long enjoyed a dominant position in the industry. However, the company faced unprecedented challenges from new players in rapidly evolving industry segments. The era of monopoly was over, and they needed to reinvent and adapt to compete with new technologies and emerging talent.
Redesign the organization's capability model to align with the industry competitive landscape
Leverage technology and development to introduce new ways of working
Implement a unique talent demand and supply integration model
Map the existing skills of the workforce and empower stakeholders to make timely talent decisions
Align targets with reward models to secure employee buy-in
Encouraging a tenured workforce that required increased agility and changes in the ways of working to remain competitive
Upskilling its workforce to remain competitive in the turf with new entrants
Increased efficiency and improved service delivery led to higher profit margins.
The task that once required 8,000 people was now being accomplished by 3,200, with the remaining workforce upskilled and deployed to capture emerging markets.
The company successfully transformed itself to compete effectively in the evolving telecom landscape.
